Business overview

GEN stands apart in the industry with our comprehensive technical support services spanning a wide range of technologies. Unlike many providers who only support hardware, we deliver end-to-end support for operating systems and applications across Proxmox, Synology, HPE, Draytek, Asterisk, FreePBX, PBXAct, Teltonica, Microsoft and Linux environments. Our flexible service level agreements range from standard business hours to premium 24/7 coverage with guaranteed 1-hour response times. With dedicated first, second, and third-line support teams, we offer everything from basic troubleshooting to complex configuration assistance and proactive monitoring. For cloud-hosted solutions, we provide unparalleled support that goes beyond the typical 'you're on your own' approach of major providers, ensuring your systems remain secure, optimised, and operational at all times.